Frequently Asked Questions


Is buying from House of Looks secure?

How do I place special instructions for my order?

How do I add items to my cart?

How do I remove items from my cart?

How will I know if my order is confirmed?

Can I make changes or cancel my online order?

My order won't go through, what should I do?


What Payment methods do you accept?


Where does House of Looks ship to?

When is my order processed and shipped? and where is it shipped from?

How Can I track the status of my order?

Do you ship outside Australia?

Return and Refund Policy

Returning a Product

Exchanging Items

Return Postage and Instructions

Have you received my return?

Item Repairs